＂Couple file＂, ＂Sun file＂ and ＂Youth file＂ … The volunteer story behind the summer vacation in Guangzhou Baiyun Station

Text/Yangcheng Evening News All-Media Reporter Fu Chang Correspondent Zheng Siya

Figure/provided by correspondent

When the hustle and bustle of the summer vacation gradually dispersed, Guangzhou Baiyun Station returned to its former calm. In the past two months, countless warm and moving stories have been staged here. "Husband and wife files" walk hand in hand, "mother and daughter files" are full of warmth, "Sun files" are full of love, and there are "post-00" youth, office workers who find time to serve … They walk more than 10,000 steps every day, just to serve the summer vacation smoothly.

"After entering the station, take the left escalator or elevator on the 4th floor to reach the waiting hall", "After leaving the exit, follow the directions to the West Square, and then you can reach Shitan Station of Metro Line 8 after crossing the West Square" … During the summer vacation, the volunteer Fang Fang and his wife became a warm landscape in Guangzhou Baiyun Station, and they kept shuttling through the crowded entrance and exit and waiting hall to guide the passengers and provide help.

Fang Fang was the first volunteer recruited after the opening of Guangzhou Baiyun Station. She knew the 23 key service areas in the station by heart. She said with a smile: "Here, I am not only a guide, but also a passenger’s family. Every time I see a passenger successfully finding a destination, my sense of accomplishment is beyond words." Her enthusiasm and persistence deeply infected everyone around her, including her husband, and resolutely joined the ranks of voluntary service. The two fought side by side and grew together.

"Our service together has not only deepened our understanding of the city, but also brought our hearts closer together." Fang Fang’s husband said with emotion that the couple volunteers found their own life code in their busy schedule.

Ling Shunzhen, an office worker, is also one of the first volunteers at Guangzhou Baiyun Station. Her daily life is a double identity switch: during the day, she is a tourist guide, and at night, she returns to work and continues to shine.

Ling Shunzhen’s dedication is reflected in every work she does. She is not only responsible for guiding the entrance and exit of the station, ensuring that every passenger can find his own direction smoothly, but also patiently answering all kinds of questions from passengers on the service post of Baiyun Station. On a hot afternoon, a foreign traveler was anxious because he was not familiar with the environment. Ling Shunzhen saw this scene. She smiled and stepped forward, not only patiently guiding the passengers to their destination, but also handing over a cup of herbal tea made by herself. Passengers took the herbal tea, and the anxiety on their faces was gradually replaced by grateful smiles. At this moment, Ling Shunzhen’s heart is full of satisfaction and happiness. She knows that her little actions can bring great warmth to others. "Although my daily life is very busy, I can help others, and I feel very fulfilled and happy to see their smiles because of my help." Ling Shunzhen said.

Also an office worker is Liu Jianfeng, an emergency volunteer. During this summer vacation, after his busy work, he always takes two or three days a week to go to Baiyun Station to help him deal with various emergencies. One day, a passenger was bleeding from a head injury. Liu Jianfeng, who was on duty, immediately took the first aid kit and flew to the scene to provide emergency assistance. As an emergency volunteer, Liu Jianfeng knows his responsibility and mission. He admits that he is not a professional, but in case of emergency, he always tries his best to provide timely and effective help to the injured. When encountering a serious injury, he will quickly call the emergency number and maintain the vital signs of the injured, so as to gain valuable time for professional rescuers.

"At first, I was worried that I couldn’t do it well, but Sister Smile has been patiently teaching me and I quickly integrated into the team." A young volunteer who participated in Baiyun Station service for the first time said gratefully. As a backbone volunteer, Xie Xiaoyan always sets an example and drives new volunteers with her own experience and enthusiasm. She often shares stories and feelings of volunteer service in the circle of friends, attracting more people to join this loving family. Even her daughter was deeply infected and took the initiative to participate in volunteer service and became a member of the small volunteers.

The 17-year-old Li Yongen and his mother participated in the summer vacation service of Guangzhou Baiyun Station. The two of them are mainly responsible for entering and leaving the station entrance guidance post, patiently providing detailed guidance for every passenger who asks, from ticket purchase to entering the station, from security inspection to boarding, and every link strives to be accurate. In the process of volunteering, Li Yongen not only learned how to communicate with people more effectively, but also deeply realized the happiness and satisfaction of helping others. Li Yong ‘en’s mother was very pleased to see her daughter’s growth and change in voluntary service. She said that this summer vacation service not only taught her daughter how to care for others and serve the society, but also made her more confident and strong.

During the summer vacation, Liu Huiying, a backbone volunteer, was mainly responsible for volunteering to serve the convenience post at Baiyun Station. Whenever a passenger came into the station with heavy luggage, she was always the first to lend a helping hand and take the initiative to help the passengers carry their luggage. What is even more touching is that Liu Huiying not only devoted herself to voluntary service, but also brought the strength of family and community. Her little grandson, even though he is only 10 years old, learns from his grandmother, carrying luggage and guiding the route for passing passengers.

As an old face of service in Spring Festival travel rush, Luo Zhijie, a young volunteer, once again devoted his holiday to Guangzhou Baiyun Station after the college entrance examination this year, and provided the most intimate service with his own strength. In the face of the anxiety of lost passengers, he can always lend a helping hand at the first time, and solve the problems again and again with constant enthusiasm and patience.

In the summer vacation service, Luo Zhijie is not only a "living map" of the front line, but also a solid backing of the team, taking the initiative to undertake logistics support and working overtime without complaint. "Volunteer service has taught me more, felt the warmth between people, and strengthened my determination to continue to contribute to society." Luo Zhijie said that the National Day is approaching, and he is full of expectations, and once again "booked" the journey dedicated by Baiyun Station.

"Hello, which train number do you need to check? Let me take a look at it for you. " "The luggage is left over here. Please follow me." The service information desk has always been the most "lively" place in Guangzhou Baiyun Station, providing guidance and solving problems for travelers. Fan Ruien, a young volunteer, is a junior two student. Since the summer vacation, he has been sticking to the service desk post, enthusiastically and professionally answering questions such as train number inquiry, luggage storage and route planning, and has become the "knowledgeable person" in the hearts of passengers. "My dream is to be a train driver when I grow up, driving long trains and taking people where they want to go." Fan Ruien’s pure and firm dream quietly took root through his hard work at the service desk.

"I am very happy to help others." This is a sentence that young volunteer Feng Jiaming often talks about. At the entrance and exit of the station and the waiting hall, you can often see him smiling and serving. He is responsible for providing guidance services for passengers with his own smile affinity. Whenever he sees passengers smiling with satisfaction because of his help, his heart is full of sense of accomplishment.

Once, an old couple failed to meet their son who came to pick up the station because of the large platform area. Feng Jiaming took the initiative to help them contact their son and guide them to wait in the waiting area of the network car. The old couple were very grateful for Feng Jiaming’s help and praised him as a kind person. In Feng Jiaming’s view, joining the volunteer service team not only helped him find a sense of belonging, but also helped him learn how to better serve the society.

Chen Mingjie, a junior, is a photography volunteer. During the summer vacation service of Baiyun Station, he not only participated in the normalized volunteer service of station guidance and consultation, but also gave full play to his specialty, capturing the touching moments in the station with his lens, so that more people can understand the volunteer service of Guangzhou Baiyun Station, feel the elegance of youth volunteer service, and help promote the volunteer service of Guangzhou Baiyun Station. Chen Mingjie said that the short two-month summer vacation service not only improved his service ability, but also allowed him to grow and exercise in practice.

It is understood that the volunteer service activities of Guangzhou Baiyun Station are guided by the Guangzhou Baiyun District Committee of the Communist Youth League, and organized by Guangzhou Hand in Hand Volunteer Service Promotion Association and Guangzhou Baiyun Station Youth Volunteer Service Team. Volunteer service positions include: guidance and consultation, order maintenance, key assistance, emergency rescue, etc. This year’s National Day holiday is approaching, and the recruitment channel for volunteer service activities in Guangzhou Baiyun Station has been opened. Citizens who are interested in participating can consult and register on WeChat WeChat official account of Guangzhou Hand in Hand Volunteer Service Promotion Association.